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If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In addition, consumers state there is unclear communication of the role 2-10 plays throughout the claims process. The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in ourreview standards and research process. 2-10 Home Buyers Warranty has a B rating with the Better Business Bureau .
The cost may vary with the plan you choose while the service call fee ranges between $65 to $100. This fee is paid to the service technician who visits your home to repair the covered item. 2-10’s Seller coverage includes replacement and repair costs of electrical, plumbing, and heating and cooling systems, refrigerator with ice maker, oven, dishwasher, and more under seller coverage. According to our research, the most important feature to consumers when choosing a plan is its cost, with 74% of respondents naming this as an important factor. Other important factors include service fees (63%), speed of response (48%), and pricing information being available online (46%).
What kind of coverage does a structural warranty from 2-10 Home Buyers Warranty include?
In addition, each system and appliance covered under a home warranty from 2-10 has specific coverage limits which are outlined in individual service agreements. In order to arrange coverage for these appliances and systems, you will need to get a quote from 2-10. They do, however, offer extensive lists of the components that are covered under each category above.
A structural warranty provides performance guidelines and warranty coverage for the workmanship, distribution systems and load-bearing structural components of a newly constructed home. The term ‘structural warranty’ and ‘builder’s warranty’ are often used interchangeably, and refer to the warranty coverage builders provide on the homes they build. Since day one of move in we’ve had issues with the refrigerator. 2-10 charged us two separate $100 service fees only to say that the part that they need is discontinued so there’s nothing they can do. They will give us $50 if we can “hunt down the part ourselves” which was hilarious.
We determine and fulfill coverage under the Service Agreement.
As a result of these reviews, the company holds a BBB rating of B, and an average customer review of 1.04 out of 5 from 513 reviews. This is the second worst rating of the home warranty companies we conducted research on, indicating deep customer dissatisfaction. This would not matter so much if 2-10 offered better coverage than other home warranty companies, or could boast of better customers satisfaction. Unfortunately, the company also has a very low customer satisfaction rating, as measured by BBB. 2-10 has received more than 1300 complaints over the past three years, and has acknowledged that many of these complaints relate to “problems of timeliness and communication”.
This is because their plans often cover one of every appliance in the home, so the size of the house itself becomes irrelevant. Unlike other home warranty coverage policies, 2-10 HBW customers don’t get to choose their repairperson. Having work done without prior approval can result in denied coverage. Since mosthome warranty companiesonly offer coverage at the closing of a home purchase, one of the biggest advantages of home warranties from 2-10 HBW is that they can be purchased at any time. Based on estimated average retail repair costs and observed claims experiences of 2-10 HBW customers. If the original home buyer sells their home before the 1, 2 or 10-year coverage is complete, this protection can be transferred to the new homeowner.
What is a Service Fee?
What they stated was the problem wasn't covered by 2-10 so I would have to pay out of pocket would take a couple of weeks to come in. It ended up not being the issue it was the expansion valve which they stated was working fine. I got it changed out and my unit is working fine now but of course I paid out of pocket for this to be fixed. Some of my rating is for 2-10 quick to get another contractor, time they came and look at my unit quality of repair if the person whom did fix my unit not through 2-10. My power bill will be high due to having to use my emergency heat waiting for the part that I was told I needed and rally didn't.
We evaluated 2-10 Home Buyers Warranty by first looking into and comparing its coverage and cost with its competitors in the home warranty industry. Then, we looked into whether the company has legal or regulatory actions lodged against it. Finally, we spent hours reviewing customer review sites, industry watchdog reports and information from consumer advocacy sites to determine if there were patterns in customer service reviews. All home appliances and built-in systems covered by 2-10 Home Buyers Warranty have a coverage limit. The maximum coverage limit for all appliances and systems is $25,000 annually.
We have passed this on to our claims management team and they will be giving you a call tomorrow to help get this resolved. The first contractor I had to reach out and he stated he couldn't make it to me cause he was in Savannah and had a lot of clients. So 2-10 immediately sent my info to another contractor whom reached out to me the same day and they came out and access my Hvac unit.
The home warranty may be paid for by the agent, seller or buyer, and is typically paid with funds collected at closing. Buyer coverage begins at the close of sale and continues for one year from that date. Seller coverage, where allowed by law, is for the listing period and begins immediately upon notification of enrollment. All four parts of this definition must be satisfied in order for a condition to qualify as a structural defect. Structural coverage cannot be renewed past the 10 years it was originally warrantied for. Builders – our team of experts is ready to support your needs in home building, home warranty, engineering, soils and risk management.
They say they are going to transfer me or put me on hold then just hang up. Because 2-10 cannot handle a simple clog or even handle having a discussion on the phone about my issue I am going to cancel my service and tell everyone I know to avoid this camoany. The company operates in over 42 states in the USA and serves real estate agents, homeowners, and builders. The other area in which 2-10 stands out is it’s unusually poor customer satisfaction rating. When we reviewed the company at the end of 2020, it’s BBB rating was respectable for the industry. Today, with just 1.04 out of 5 as a BBB rating, it seems that the company has attracted many negative reviews over the past year.
It should be noted that 2-10 Home Buyers Warranty does respond to these complaints publicly, stating its intention to remedy said issues. Heating and cooling items that the Complete Home plan covers include thermostats, interior gas supply lines and one centrally ducted system . We acknowledge the BBB’s concerns about a pattern of complaints regarding service and are taking every action we can to fulfill our commitment to our customers. It has been a driving force behind the many changes and improvements 2-10 HBW has already made and will continue to make to provide the best experience possible. Yes, if you’re selling your house you can transfer your home warranty to the new owners.
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